Set new queue/department for the ticket
Set new subject to the given string
Set new status, one of new, open, stalled, resolved, rejected or deleted
Set new owner/consultant using the given username
Set new priority to the given value
Set new final priority to the given value
Set new date/timestamp, or 0 to unset:
Set new times to the given value in minutes. Note that on correspond/comment TimeWorked add time to the current value.
Manage watchers: requestors, ccs and admin ccs. This commands can be used several times and/or with Add and Del prefixes, for example Requestor comand set requestor(s) and the current requestors would be deleted, but AddRequestor command adds to the current list.
Requestor:Set requestor(s)/client/supplier using the email address
AddRequestor: Add new requestor using the email address
DelRequestor: Remove email address as requestor
Cc: Set Cc watcher(s) using the email address
AddCc: Add new Cc watcher using the email address
DelCc: Remove email address as Cc watcher
AdminCc: Set AdminCc watcher(s) using the email address
AddAdminCc: Add new AdminCc watcher using the email address
DelAdminCc: Remove email address as AdminCc watcher
Manage links. These commands are also could be used several times in one message.
Custom field values
Manage custom field values. Could be used multiple times. (The curly braces are literal.)
Transaction Custom field values
Manage custom field values of transactions. Could be used multiple times. (The curly braces are literal.)