Command SM by Email

COMMANDS

Basic

Queue:
Set new queue/department for the ticket

Subject:
Set new subject to the given string

Status:
Set new status, one of new, open, stalled, resolved, rejected or deleted

Owner:
Set new owner/consultant using the given username

Priority: <#>
Set new priority to the given value

FinalPriority: <#>
Set new final priority to the given value

Dates

Set new date/timestamp, or 0 to unset:

Due:
Starts:
Started:
Time

Set new times to the given value in minutes. Note that on correspond/comment TimeWorked add time to the current value.

TimeWorked:
TimeEstimated:
TimeLeft:
Watchers

Manage watchers: requestors, ccs and admin ccs. This commands can be used several times and/or with Add and Del prefixes, for example Requestor comand set requestor(s) and the current requestors would be deleted, but AddRequestor command adds to the current list.

Requestor:

Set requestor(s)/client/supplier using the email address
AddRequestor:

Add new requestor using the email address
DelRequestor:

Remove email address as requestor
Cc:

Set Cc watcher(s) using the email address
AddCc:

Add new Cc watcher using the email address
DelCc:

Remove email address as Cc watcher
AdminCc:

Set AdminCc watcher(s) using the email address
AddAdminCc:

Add new AdminCc watcher using the email address
DelAdminCc:

Remove email address as AdminCc watcher
Links

Manage links. These commands are also could be used several times in one message.

DependsOn:
DependedOnBy:
RefersTo:
ReferredToBy:
Members:
MemberOf:
Custom field values

Manage custom field values. Could be used multiple times. (The curly braces are literal.)

CustomField.{}:
AddCustomField.{}:
DelCustomField.{}:
Short forms:

CF.{}:
AddCF.{}:
DelCF.{}:
Transaction Custom field values

Manage custom field values of transactions. Could be used multiple times. (The curly braces are literal.)

TransactionCustomField.{}:
Short forms:

TxnCustomField.{}:
TransactionCF.{}:
TxnCF.{}: