COMMANDS
Basic
Queue:
Set new queue/department for the ticket
Subject:
Set new subject to the given string
Status:
Set new status, one of new, open, stalled, resolved, rejected or deleted
Owner:
Set new owner/consultant using the given username
Priority: <#>
Set new priority to the given value
FinalPriority: <#>
Set new final priority to the given value
Dates
Set new date/timestamp, or 0 to unset:
Due:
Starts:
Started:
Time
Set new times to the given value in minutes. Note that on correspond/comment TimeWorked add time to the current value.
TimeWorked:
TimeEstimated:
TimeLeft:
Watchers
Manage watchers: requestors, ccs and admin ccs. This commands can be used several times and/or with Add and Del prefixes, for example Requestor comand set requestor(s) and the current requestors would be deleted, but AddRequestor command adds to the current list.
Requestor:
Set requestor(s)/client/supplier using the email addressAddRequestor: Add new requestor using the email address
DelRequestor: Remove email address as requestor
Cc: Set Cc watcher(s) using the email address
AddCc: Add new Cc watcher using the email address
DelCc: Remove email address as Cc watcher
AdminCc: Set AdminCc watcher(s) using the email address
AddAdminCc: Add new AdminCc watcher using the email address
DelAdminCc: Remove email address as AdminCc watcher
Links
Manage links. These commands are also could be used several times in one message.
DependsOn:
DependedOnBy:
RefersTo:
ReferredToBy:
Members:
MemberOf:
Custom field values
Manage custom field values. Could be used multiple times. (The curly braces are literal.)
CustomField.{}:
AddCustomField.{}:
DelCustomField.{}:
Short forms:
CF.{}:
AddCF.{}:
DelCF.{}:
Transaction Custom field values
Manage custom field values of transactions. Could be used multiple times. (The curly braces are literal.)
TransactionCustomField.{}:
Short forms:
TxnCustomField.{}:
TransactionCF.{}:
TxnCF.{}: